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This is going to be pretty simple.

I ship to most countries, see listings for a complete list of countries that I ship to.

$5 shipping to all 50 US States and Canada, no matter how many items you purchase per order.

$10.50 shipping internationally, no matter how many items you purchase per order.

Refunds will be in the form of an exchange/replacement or money back. Refunds must be requested within 7 days of receiving the merchandise. Credit will not be given until merchandise has been sent back to and received by me (unless I personally say otherwise - I do understand special circumstances may arise).

Money back will be the amount paid for the item, minus a restocking fee. The restocking fees are as follows:

Item Cost Restocking Fee
$5.00 -$9.99 $2.50
$10.00 -$19.99 $3.50
$20.00+ $5.00

The customer is responsible for all return shipping fees.

If you want to exchange a purchase for something else in the store or to replace items damaged in shipping, email me at customerservice@bentwiredandstoned.com. Tell me why you need to make the exchange and reference the date of purchase and confirmation number from either Paypal or Google Checkout invoice from when the item was purchased.

I currently only accept payments via paypal and Google Checkout.
Return shipping, however, is the responsibility of the customer.

For custom orders, all monies are due before the items are shipped.
Last Updated: 26 May 2012 03:18:33 PDT home  |  about  |  terms  |  contact
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